For an enterprise or group that has branches in several places, for example, corporate bank having many branches offices at different locations, the biggest concern is to provide timely and more convenient services to the clients/users.
Some user may choose to connect incoming incoming calls to different places at different times. For example, during or after working hours, or during weekends or holidays.
The Universal Access Number (UAN)
service is designed to cater to such different needs of
enterprise and individuals. In the UAN service, a service subscriber
can have different telephone lines in different places and these
lines can be accessed via single unique
Universal telephone number (for example: "1670-01-20123").
The system will translate the UAN number to a specified
corresponding Public Switched Telephone Network (PSTN) number
according to the area of the caller and the calling time and then
connect the call accordingly. If an enterprise has subscribed the
UAN service, then its users in different places will be able to
contact the branch office of the enterprise or the company group
nearest to him by simply dialing the universal number. For
subscribers whose working places are different in different periods
of time, they can easily specify different routes for the incoming
calls in different periods of time, which will greatly facilitate
the timely solution to their users’ problems.
Some of the features of UAN:
When a company/organization/corporation subscribes for the UAN service, it becomes a UAN service subscriber with a single unique number. The IN system provides a group of service features to the service subscriber and the service subscriber can customize the service flow with appropriate voice announcements according to their requirements, based on these service features. The service features that the service subscriber can define are as follows:
Call Screening
This feature allows screening or restriction of incoming and outgoing calls. Incoming Call Screening function allows screening or restriction of all incoming calls to the UAN service. If the service subscriber wishes to restrict some outgoing call destinations, the subscriber can apply for the called number restriction function.
Screening can be done based on:
Calling Number or location of the calling partypan
Screening is performed based on calling number and the geographical location of the calling party.
Day-time
Screening is performed based on day of week and start time and stop time set for the start and end days. For example, if the calls are restricted for a number from 5:00 p.m. on Friday (start day) until 8:00 a.m. on Sunday (end day), users can not make calls from this number during this period.
Calling Number and day-time
In this case, the service performs calling number screening first and then day-time screening. If either of these fails, the call is released after playing an appropriate announcement.
Day-time and Calling Number
In this case, the service performs day-time screening first and then calling number screening. If either of these fails, the call is released after playing an appropriate announcement.
Flexible Routing
The service subscriber can configure the routing of the incoming call to destination by time, by originating area, by department, and by originating position and by department.
Routing by Time
A service subscriber can route incoming call differently at different periods, for example, holidays, weekdays, hours.
Routing by originating area
Incoming calls to the service subscriber can be routed according to geographical positions of the callers.
Routing by department
The service subscriber can route the incoming calls according to the department where the callers (service users) wish to connect.
Routing by Originating position and by department
Incoming calls to the service subscriber can be routed by the location of the calling party and the department to contact.
Call Forwarding on busy/no answer
The service subscriber can set the 2 forwarding numbers (at present) for each of its destination terminal number, on Busy or No Answer. If the destination number is Busy or if there is no answer, then the call is forwarded to the first forwarding number. If the first forwarding number is also busy or there is no answer, then the call is forwarded to the second forwarding number. The call is released if all the forwarding numbers are busy or there is no answer or if the number of calls reaches the maximum simultaneous call limit.
Follow On Call
In the outgoing call flow, the user can initiate
follow-on calls without reentering the access code and the
password, if the called party hooks on first, is busy, gives no
reply, or cannot be reached.
Low balance Alert
During the process of a call, the system will
provide the relevant prompt to users when the balance in the
calling account becomes insufficient. Likewise, when the balance
in the account is sufficient only for a short talk, the system
gives the user a prompt and the system terminates the call, when
the call reaches the set time.
Incoming and outgoing PIN facility
Service subscriber will be provided Incoming PIN
and outgoing PIN separately to restrict unauthorized call (both
incoming and outgoing calls) and service subscriber can allow
access to UAN service only after PIN authentication.
Other powerful advanced features of UAN:
Fraud Control:
Authentication (AUTH)
If the service subscriber wants only certain group of people to access their service, then they can set a PIN or Password for all incoming and/or outgoing calls so that only authentic calls are further processed by the IN system to the service subscriber. It solves problem of callout management of large number of private outgoing calls by efficient control of the outgoing calls in an orderly and appropriate way.
Call Cost Limit:
It denotes the restriction of the total call cost amount. The limit includes the daily limit, weekly limit, and monthly limit of a UAN account and telephone number ( registered for UAN Service only) can be applied at the same time.
Configurable Maximum Single Call Duration:
The service subscriber can set the maximum call duration for each call in advance, say 180 seconds
i.e. 3 minutes. When the maximum call duration is reached the call is released. Setting this parameter as 0 means there is no limit to the call duration.
Language Selection:
When the user accesses the service subscriber, the system can prompt the user to select the language
for announcements, for example "press 1 for English or press 2 for Nepali".
Welcome Message:
When the user accesses the service subscriber, the system can play a welcome message to the user. The
welcome message can be customized by the service subscriber.
UAN Numbering Plan: '1670-XXXXXXX'
11 digit unique UAN number = Access Code "1670" + seven (7) digit Universal Access Number of which the last 3 digits are of service subscriber’s choice on first come first serve basis.
UAN Tariff Rate:
Registration Charge
NRs 5000.00
Security Deposit
NRs 10,000 for local calls only
Additional NRs 5,000.00 for
STD call facility
Additional NRs 40,000.00 for
ISD call facility
Monthly Rental
NRs 7,000.00 including 2 branches
Deletion/Addition/alteration of destination Number
NRs 150 per number (Free initial setup at the time of registration)
Minimum period of hire/service
Three months
Call rates local/STD/ISD & taxes
As applicable in existing PSTN rate
If you have any further Query, Please contact us Nepal Telecom Kathmandu Regional Directorate
Sundhara, Kathmandu, Nepal.
Phone: 1698 (Help Desk)
email: in_sundhara@ntc.net.np
