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GSM Mobile Services

FAQs Related to Call Wait/ Call Hold/ Call Forwarding

  • What is Call Wait feature?
    Call waiting feature informs customer about incoming call even if the customer is busy talking with another customer.

  • How to activate/deactivate Call Wait feature.
    Option to activate deactivate call wait feature is normally present inside "Call Setting" menu of the phone. Or you can activate dialing *43# .Deactivate Using #43#. Check Call waiting status using code *#43#.

  • Need to pay for Call Wait?
    No need to pay. It is free for Nepal Telecom subscriber.

  • What is Call Hold feature?
    Call hold feature allows customer to place an active call on hold and initiate another call or answer an incoming call.

  • How to Activate/De-activateCall hold feature?
    Nepal Telecom have already provisioned this feature for all its valued customer.

  • Need to pay for Call hold?
    No need to pay. It is free for all Nepal Telecom subscriber.

  • What is Call forwarding?
    Call forwarding allows you to forward your incoming calls to another phone number.

  • Types of Call Forwarding?

    a. Unconditional Call Forwarding ( dial **21*Number# to activate )
    Forwards all of your incoming call to another phone number.

    b. Call Forwarding when busy (Dial **67* Number# to activate)
    Forwards an incoming call when you are busy with another call.

    c. Call forwarding when no reply (**61*Number# to activate)
    Forwards the call when you did not answer an incoming call.

    d. Call forwarding when not reachable (**62*Number# to activate)
    Forwards the call when your phone is out of network coverage or phone is switched off.

  • How to Activate/De-activate Call Forwarding?
    Option to activate/deactivate above mentioned types of call forwarding is normally present inside "Call Setting" menu of the phone.or
    a. Unconditional Call Forwarding ( dial **21*Number# to activate,##21# to deactivate)
    b. Call Forwarding when busy(Dial **67* Number# to activate,##67 # to deactivate)
    c. Call forwarding when no reply( dial **61*Number# to activate,##61 # to deactivate)
    d. Call forwarding when not reachable( dial **62*Number# to activate, ##62# to deactivate)

  • Need to pay for Call forwarding feature?
    If "A-number" is making call to "B-number" and "B-number" forwards call to "C-number" then "A-number" pays as if it is calling "B-number" and "B-number" needs to pay as if it is calling "C-number".

  • Any limitation to Call forwarding feature?
    Calls can only be forwared to NT Network (PSTN/GSM/CDMA).
    Call forwarding when busy and call Wait feature cannot be simultaneously active.
    If you have NTPro , then you already have set call forwarding when not reachable to NTpro platform, if you again set unreachable forwarding to another number, your NTpro incoming will not work.


Updated On : 2017-04-03

  

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