Advanced Free Phone Service
Your Toll Free Number (1660-01-XXXXX)
With the huge success of the Prepaid Calling Card (PCC or EasyCall ) Service, Nepal Telecom Company Limited (NTCL) is launching another Intelligent Network (IN) Service, Advanced Free Phone Service (AFS), targeting to provide quality value added service for large corporate offices, commercial organizations and social communities which need good communications with their users, customers and supporters.
Some of the basic features of AFS:
Free phone service allows your users, customers or supporters to call your company/organization/corporation using a single unique AFS number without paying for the call charges. Free phone is characterized by its reverse charging feature i.e. the called party pays for the calls, while the calling party is not charged. So it is named as Free Phone Service. Therefore, your company/organization/corporation pays for the call charges.
Single Unique AFS Number
Another important feature of AFS Service is that all these incoming calls can be terminated on different terminal telephone numbers located at different places simply by dialing your single unique AFS number. The AFS service logic translates this single AFS number to the actual destination terminal telephone numbers according to the routing principles set by your company/organization/corporation based on the origination of call, time & date of call, selections made by the caller, etc. Therefore your customers need only to remember a single AFS number to contact your company relieving them from the hassle of remembering several contact numbers for different branches and departments of your company, located at different areas/regions. Your customer, i.e. the service user needs only to dial the access code of the AFS service "1660" together with your single unique AFS number to contact your company, for example 1660-0120333 could be your company's unique AFS service number.
The AFS service can act like a bridge between your customers and your company. Today's increasingly competitive marketing world demands that the suppliers know the market conditions and customer needs to survive. Therefore, all the suppliers should try every means to contact the local and remote customers and our AFS service just meets the demand of the modern marketing world.
Some of the advanced features of AFS:
When a company/organization/corporation subscribes for the AFS service, it becomes an AFS service subscriber with a single unique AFS number. The IN system provides a group of service features to the service subscriber and the service subscriber can customize the service flow with appropriate voice announcements according to their requirements, based on these service features. The service features that the service subscriber can define are as follows:
Originating Call Screening (OCS)
The service subscriber is entitled to open (permit) their service in certain regions only or bar (restrict) the calls from other areas.
Time of Day Routing (TDR)
Depending upon the time segments, the calls can be routed to different terminal numbers at different locations. For Example, calls during the office hours 9:00 am to 5:00 pm can be routed to the concerned departments of a company and during off hours the calls can either be released playing an announcement or routed to the section which is working extra time.
Day of Year Routing (DOY)
Calls can be routed to different terminal numbers or released playing an announcement, depending on the day of the year, for example on holidays.
Day of Week Routing (DOW)
Calls can be routed to different terminal numbers or released playing an announcement, depending on the day of the week, i.e. on Saturdays. For example, if a bank has its branch office outside Kathmandu valley, then on Sundays when its offices in Kathmandu are closed, calls can be routed to its branch outside Kathmandu valley where the office is open on Sundays.
Originating Call Routing (OCR)
The incoming calls made to the service subscriber can be routed according to the location of the caller. If a customer in Kathmandu dials the AFS number of a company, then the call can be routed to the branch office of that company based in Kathmandu, instead of the call being routed to its Headquarters in Biratnagar. This is the convenience brought by the facility of Origin dependent routing.
Selection Dependent Routing (SEL)
Calls can be routed to different terminals depending on the user's selection. For Example, the service subscriber can set the voice announcement as 'Thank You for selecting our product, press 1 for customer service centre, press 2 for technical support or press 0 to exit' and accordingly, calls can be routed depending on user's choice.
Ratio Dependent Routing (RAT)
If there are 4 terminal numbers defined by the service subscriber, calls can be routed to these terminals according to the ratio set by the service subscriber for these terminals, for example say 10% to first terminal and likewise 20, 30 and 40 percent respectively on the other terminals.
Cyclic Dependent Routing (CYC)
Calls can also be routed to the specified terminals on cyclic basis, i.e. if there are 3 terminals defined then the first call is routed to the first terminal and likewise the second and third calls are routed to the second and third terminals. Next the fourth call is again routed to the first terminal and so on.
Call Forwarding on busy/no answer:
The service subscriber can set at the most 10 forwarding numbers for each of its destination terminal number, on Busy or No Answer. If the destination number is Busy or if there is no answer, then the call is forwarded to the first forwarding number. If the first forwarding number is also busy or there is no answer, then the call is forwarded to the second forwarding number and so on. The call is released if all the forwarding numbers are busy or there is no answer or if the number of calls reaches the maximum simultaneous call limit.
Other powerful advanced features of AFS:
If the service subscriber wants only certain group of people to access their service, then they can set a password for all incoming calls so that only authentic calls are further processed by the IN system to the service subscriber.
Daily or Monthly limits based on:
Times limit (Number of calls)
If the total number of calls exceeds the limit specified by the service subscriber for a particular day or month, no more incoming calls are accepted.
Amount Limit (Call Cost)
If the Total call fee amount exceeds the limit specified by the service subscriber for a particular day or month, no more incoming calls are accepted.
Times and Amount Limit (Number of Calls and Call Cost)
If either the total number of calls exceeds or the Total call fee amount exceeds the limit specified by the service subscriber for a particular day or month, no more incoming calls are accepted.
Simultaneous Call limits:
The maximum number of simultaneous calls for the destination terminal number or forwarding number can be specified. When the maximum limit is reached calls are released after playing an announcement.
Configurable Maximum Single Call Duration:
The service subscriber can set the maximum call duration for each call in advance, say 180 seconds i.e. 3 minutes. When the maximum call duration is reached the call is released. Setting this parameter as 0 means there is no limit to the call duration.
When the user accesses the service subscriber, the system can prompt the user to select the language for announcements, for example "press 1 for English or press 2 for Nepali".
When the user accesses the service subscriber, the system can play a welcome message to the user. The welcome message can be customized by the service subscriber.
Advantages of AFS
To the Service Subscriber
Need only a single contact number to be published to keep in close contact with its customers.
The service subscriber pays for the calls received which attracts public attention and helps promote corporate image. So AFS service itself could prove to be an advertisement of a company's products or services and the company need not spend money on commercial ads separately.
To the Service User
Need not pay for the calls.
Need only to remember a single number to contact different branches of the company.
Who needs AFS service?
This service is very appropriate for the following companies or industries:
Hotels, airlines, travel agencies, etc that would want to gain a competitive advantage by giving their clients a flexible, faster and economical way of making reservations.
Banks wishing to offer special customer service facility only to major customers can give the clients the AFS service access facility using the incoming call password.
For the consumer goods' manufacturer, your wholesalers need a flexible way of making orders to replenish their stock. AFS service offers this flexibility and convenience.
A Company whose business success relies highly on after sales service or customer service, requires AFS service in order to provide a flexible, faster and economical way of contacting the customer service department.
A media company wishing to receive news from the field staff may provide the AFS facility to the reporters so that they can call in and file their reports.
FM stations hosting user interactive programs can publish single AFS service number for their viewers to call in and participate in their programs.
All companies wishing to enhance their dealer, customer, supplier relationship requires the AFS service.
AFS Numbering Plan: '1660-01-XXXXX'
11 digit unique AFS number = Access Code "1660" + 01+ five (5) digit AFS number of which the last 5 digits are of service subscriber's choice on first come first serve basis.
AFS Tariff Rate:
|Registration Charge||NRs 1000.00|
|Security Deposit||Additional NRs 15,000.00 for STD call facility|
|Minimum period of hire/service||One month|
|Call rates local/STD/ISD & taxes||As applicable in existing PSTN rate|
If you have any further Query, Please contact us
Kathmandu Regional Directorate
Sundhara, Kathmandu, Nepal.
Phone: 1698 (Help Desk)